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Smarteca Frequently Asked Questions

Welcome to Smarteca, the digital library that enhances the way that you work. We hope the following FAQs answer any questions you may have. You may also find the Smarteca user guide helpful

The FAQs are grouped into the following sections:

Shop FAQs

  1. What is Smarteca?
  2. How do I register for a Smarteca account, is it free?
  3. What technology do I need to access Smarteca?
  4. I have forgotten my password, what do I do?
  5. Do I have to be a CCH or Croner customer to access Smarteca?
  6. Can I create a shortcut on my Desktop to access Smarteca?
  7. What products can I buy in Smarteca?
  8. How do I buy a product in Smarteca?
  9. I don't have a credit card; can I still purchase Smarteca products?
  10. Why do I have to pay VAT?
  11. How do I get a receipt for my purchase?
  12. My order included a printed copy of the book, when will I receive this?
  13. I have already purchased a paper copy, can I get it in Smarteca too?
  14. Can I cancel my purchase and get a refund?
  15. Can I share my Smarteca account with my colleagues?
  16. Can I still access Smarteca if I have no Internet connection?
  17. Can I use Smarteca on multiple devices?
  18. How do I access Smarteca if I change my tablet or PC?
  19. I'm having technical problems using Smarteca, who do I contact for help?
  20. I am eligible for VAT exemption; how do I get a refund for the VAT paid?

Library FAQs

  1. What will I find in my library?
  2. How do I access my library?
  3. How do I sort my library to make it easier to find what I want?
  4. Can I search for words or phrases in the content of my library?
  5. What do the icons in my library mean?
  6. How do I know if one of my products has an update available?
  7. How do I receive updates to my Smarteca products?
  8. What happens to my notes when I receive an update to a product?
  9. Can I delete a publication?
  10. What if I delete a publication by accident?
  11. How do I move publications to and from the archive?
  12. How do I upload my own documents?

Reader FAQs

  1. How do I access the Smarteca reader?
  2. What can I use my reader for?
  3. How do I access the index from within a publication?
  4. How do I read and work on Smarteca if I have no Internet connection?
  5. How do I search content on my reader?
  6. Can I create bookmarks?
  7. Can I highlight text?
  8. Can I add notes?
  9. What’s a clipping?
  10. How do I view all the notes, bookmarks and clippings I have made to a publication in one place?
  11. How do I change the tone of my reader?
  12. How do I change the font size of my reader?
  13. How can I change the number of pages displayed on my reader?

Folder FAQs

  1. What is a folder?
  2. What’s a clipping?
  3. How do I create a folder while I am reading a text?
  4. Can I create a folder before selecting the clippings to include in it?
  5. How do I access my folders?
  6. How do I know which publications my clippings are from?
  7. Can I view my folders outside of Smarteca?
  8. How do I search for a word or text in the clippings of my folders?
  9. Can I organise clippings in my folders?
  10. Can I edit clippings in my folders?
  11. How do I remove a clipping from my folder?
  12. What happens to the clippings of a work which is updated?
  13. How do I change the name and / or description of a folder?
  14. How do I delete a folder?
  15. Can I work with my Smarteca folders if I have no Internet connection?

Shop FAQs

1. What is Smarteca?

Smarteca is an online eBook shop and library with integrated eReader.

2. How do I register for a Smarteca account, is it free?

To create a new Smarteca account, visit the log in page and select 'Register'. Once you have completed all the required information, your account will be created instantly.

3. What technology do I need to access Smarteca?

Smarteca can be accessed using all common operating systems and devices such as PCs, laptops and tablets.

Smarteca is compatible with the following browsers:

  • Chrome 11
  • Firefox 4.0
  • Internet Explorer 10
  • Safari 3.1
  • Android Browser 3.0
  • iOS Safari 3.2
  • Opera 10.5

4. I have forgotten my password, what do I do?

If you forget your password, click on the link 'Forgot your password?’ on the login page. We will send you an email containing a link to create your new password through our secure server.

5. Do I have to be a CCH or Croner customer to access Smarteca?

No, anyone can create a Smarteca account.

6. Can I create a shortcut on my Desktop to access Smarteca?

Yes, simply select the Smarteca logo and drag it to your desktop

If accessing Smarteca through your iPad, press the Safari browser on the action button and then "Add to Home Screen".

7. What products can I buy in Smarteca?

CCH and Croner books, magazines, newsletters and looseleaf titles are all available for purchase in Smarteca.

8. How do I buy a product in Smarteca?

  • After selecting a publication in the Smarteca shop, press the "buy" button to add the product to your cart.
  • Once you have finished shopping, go to your cart and select "buy".
  • Sign in or register in Smarteca if you have not already done so.
  • Follow the on screen instructions to complete your purchase with a credit card.
  • The product/s will be available in your library instantly.
  • You can start reading and working straight away.

9. I don't have a credit card; can I still buy a product on Smarteca?

Yes, contact customer services on 0844 561 8166 who will be able to process your order offline. Please note that orders purchased in this way will be subject to longer processing and fulfilment timescales and your eBook will not be available immediately after purchase.

10. Why do I have to pay VAT?

Unlike printed books, eBooks are subject to VAT. We therefore charge VAT on any books, magazines, newsletters or looseleaf subscriptions purchased via the Smarteca shop.

If you purchase a print book and eBook bundle, VAT will be charged on the eBook portion of the bundle only.

11. How do I get a receipt for my purchase?

You will receive a 'paid' invoice in the post, usually 3 to 5 working days after your order is confirmed.

12. My order included a printed copy of the book, when will I receive this?

You will receive instant fulfilment of your eBook; and your print product will arrive shortly after, normally within 10 working days. If you are pre-ordering a book, you will receive an email notification as soon as the book is available.

13. I have already purchased a paper copy; can I get it in Smarteca too?

If you have already purchased a CCH print book and would also like the Smarteca version, please call customer services on 0844 561 8166 and we will be happy to help.

14. Can I cancel my purchase and get a refund?

Once you have completed a purchase in Smarteca, no refunds shall be given for eBooks. Where an eBook has been purchased as part of a bundle which includes a printed copy, this may only be returned for a refund provided that the book is in saleable condition and returned within 28 days.

15. Can I share my Smarteca account with my colleagues?

Each Smarteca account is personal to an individual, allowing the user to personalise and customise their work using notes, highlights and folders, etc. as required. You can, however, easily share folders with colleagues - see ''Can I view my folders outside of Smarteca?'

16. Can I still access Smarteca if I have no Internet connection?

Yes. Before you start working offline, you need to download the products you want to access:

  • On the device you will be using offline, click the arrow icon that appears on the cover of each publication. Notice its colour changes to blue once the download has completed.
  • If you use an iPad or similar device, you may be asked if you are happy to “Increase Database Size - Do you want to allow http://www.smarteca.co.uk to use up to 25mb of storage on your iPad”. If you click Increase, the product will continue to download, but if for instance you have very limited storage available you may prefer to cancel the download. Obviously in the latter case you will not then be able to use the product offline. You might find an alternative device, such as your laptop has more storage available for downloading these volumes.
  • On an iOS device you may find that if you have cleared your history, you need to add the Smarteca page to your “reading list” whilst you are online, in order to access it when you are offline. However, normally the page will be remembered automatically. To access the content once you are offline, open your Internet browser and access the Smarteca site.
  • Click the downloaded icon that appears in the top bar of the Library, and you will find your downloaded product in the library.
  • You can read and work with the content, including using features such as bookmarking pages, highlighting text, creating notes, and adding content to existing folders.
  • The next time you connect to the Internet you will find any changes you have made automatically synchronised.

17. Can I use Smarteca on multiple devices?

Your products are hosted in the Cloud so are available to you whatever device you’re using or whether you’re using more than one device, you just need Internet access.

18. How can I find out more information about Smarteca?

Contact our Customer Service team by phone 0844 561 8166 or email customer.services@croneri.co.uk

19. I'm having technical problems using Smarteca, who do I contact for help?

Contact our Software Support team by phone 0844 561 8167 or email smarteca@croneri.co.uk

20. I am eligible for VAT exemption; how do I get a refund for the VAT paid?

Orders placed in Smarteca are automatically subject to VAT in the checkout process, however if you are eligible for VAT exemption you can request a refund for the VAT paid by contacting customer services on smarteca@croneri.co.uk. Please provide your VAT registration number in your email.

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FAQs Library

1. What will I find in my library?

All products you have purchased and any free content you have downloaded will appear in your Smarteca library. Items purchased through the Smarteca eShop will appear in your Library immediately whilst any products purchased offline via Customer Services will take 1 - 2 days to appear. New products will have a "New" banner in the upper right corner.

2. How do I access my library?

Log in to Smarteca and select ‘Library’ at the top of the page. As long as you are connected to the Internet, all your purchased items will be available.

3. How do I sort my library to make it easier to find what I want?

Your library is automatically set up to display unread publications first, followed by the most recently accessed publications.

If you prefer, you can sort them

  • by product type;
  • alphabetically; or
  • according to your personal preference by dragging and dropping the titles into the position in which you’d like them to appear on your book shelf.

You can also change the page setup to show your products in a list or shelf view, and if you have a large number of items in your library, you may find it useful to add your most frequently accessed publications to your 'Favourites' folder.

Finally, you can remove publications to your own personal archive or delete publications by selecting Options shown at the bottom of each publication archive. Publications can be moved from the Archive back to your Library but cannot be recovered once deleted.

4. Can I search for words or phrases in my library content?

Yes, you can search the content of all publications.

  • Click on the magnifying glass icon in the top left of the screen to display the form.
  • Enter the search term or terms. To search for a phrase, such as withholding tax, use inverted commas around the search term, i.e. “withholding tax”.
  • Search results will appear sorted by publication. Click on the summary result to go to that page. To return to the search results, click on the "Back" button.

5. What do the icons in my library mean?

  • Circular Arrow: This is the updates icon. If you have an update pending, a number indicator will be visible over this icon. See ''How do I receive updates to my Smarteca products?' for more information.
  • Paperclip: Access your folders and create, review, edit and delete their contents.
  • Bookmark: This indicates publications that have notes, bookmarks, highlights or clippings associated with it.
  • Star: A blue star shows that the publication has been added to your favourites.
  • Cog: The account settings icon where you will find your account and payment details.

6. How do I know if one of my products has an update available?

If you have an update pending, a number indicator will be visible over the Updates (circular arrow) icon. The update icon will also appear over the cover of the publication in your library.

7. How do I receive the updates to my products?

Some products (magazines, newsletters, and looseleaf subscriptions) will receive regular updates, either monthly or quarterly, as part of your subscription. Others might have updated versions available to buy separately.

Select the Updates icon, and choose which publication/s you wish to receive the update for.

  • If the product is a magazine or newsletter, you will receive the latest edition in your library. Previous editions can be accessed via a link in your library.
  • For all other product types, you will have the option to either save a copy of the latest version in addition to the previous version, or overwrite the old version.

8. What happens to my notes, bookmarks, etc. when I receive an update to a product?

When an update is available, with the exception of books, magazines and newsletters, you will have the option to either save a copy of the latest version in addition to the previous version, or overwrite the old version.

Select the Updates icon, and choose which publication/s you wish to receive the update for.

  • If you have added annotations such as notes and highlights to your publication and then select to overwrite the old version, your annotations will also be overwritten.
  • If you wish to keep your annotations, you should save the update in addition to the previous version.

9. Can I delete a publication?

To delete a publication select Options at the bottom of the publication icon while in the library view. Select ‘delete publication’ from the dropdown menu. You will be asked to confirm that you are sure that you want to delete the publication. Publications that are deleted cannot be recovered.

10. What if I delete a publication by accident?

If you delete a publication by accident and want to re-instate the publication in your Library please contact our Software Support team. Similarly, if you have purchased a product that updates at regular intervals and you have deleted a previous update that you now want to reinstate, please call Software Support. The team are available by phone 0844 561 8167 or by email: smarteca@croneri.co.uk to answer your queries, Monday to Friday from 8.30am to 5.30pm.

11. How do I move publications to and from the archive?

To move a publication to the archive select Options at the bottom of the publication icon while in the library view. Select ‘archive publication’ from the dropdown menu. You will be asked to confirm that you are sure that you want to archive the publication.

To access an archived publication select ‘Archived Documents’ in the library view. All archived publications will then be displayed.

To move an archived publication back to your main library, whilst in Archived Documents elect ‘remove from archive’ from the dropdown menu. You will be asked to confirm that you are sure that you want to remove the publication from the archive.

12. How do I upload my own documents?

Smarteca includes the facility to upload your own PDF and Word documents to Smarteca. These can then be viewed and annotated in your reader alongside your other Smarteca publications.

To upload you own documents select ‘My Documents’ in the library view. Click on the upload image and select the document you want to upload from the browse window. You will be asked to include information for your document such as title, authors, description, publication type and category. After confirming your information the upload will begin. This may take some minutes. You will be able to use Smarteca whilst your content is uploading.

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Reader FAQs

1. How do I access the Smarteca reader?

Access the reader by clicking on a publication cover from your library or within a search result.

  • When you view a publication for the first time, Smarteca will open on the first page of the book.
  • If you click on a previously viewed publication, Smarteca will take you to the last page viewed.

2. What can I use my reader for?

  • Read your publications offline and online
  • Create bookmarks
  • Highlight text in different colours;
  • Make and save notes
  • Add text clippings to a folder
  • Create new folders to organise your clippings and notes

3. How do I access the index from within a publication?

If your book contains an index, you can find the link to it by using the Table of Contents screen; you’ll find the link in the top right hand corner of your screen when you have a book open.

4. How do I read and work on Smarteca if I have no Internet connection?

Before you start working offline, you need to download the products you want to work access.

  • On the device you will be using offline, click the arrow icon that appears on the cover of each publication. Notice its colour changes to blue once the download has completed.
  • If you use an iPad or similar device, you may be asked if you are happy to “Increase Database Size - Do you want to allow http://www.smarteca.co.uk to use up to 25mb of storage on your iPad”. If you click Increase, the product will continue to download, but if for instance you have very limited storage available you may prefer to cancel the download. Obviously in the latter case you will not then be able to use the product offline. You might find an alternative device, such as your laptop has more storage available for downloading these volumes.
  • On an iOS device you may find that if you have cleared your history, you need to add the smarteca page to your “reading list” whilst you are online, in order to access it when you are offline. However, normally the page will be remembered automatically. To access the content once you are offline, open your Internet browser and access the Smarteca site.
  • Click the downloaded icon that appears in the top bar of the Library, and you will find your downloaded product in the library.
  • You can read and work with the content, including using features such as bookmarking pages, highlighting text, creating notes, and adding content to existing folders.
  • The next time you connect to the Internet you will find any changes you have made automatically synchronised.

5. How do I search content on my reader?

Once you have opened a publication, you can search in different ways:

  • On the device you will be using offline, click the arrow icon that appears on the cover of each publication. Notice its colour changes to blue once the download has completed.
  • If the item you are looking for is shown in the index, click on it to be redirected to the relevant section in the content
  • If you just want to search for content within the index, use the search bar located before the list of contents.
  • If you would like to search for content within the publication, click the search icon at any time in the top right corner and a new window will open enabling you to enter the term you wish to search for.

6. Can I create bookmarks?

Mark your spot by creating a bookmark so you can find your reference easily at a later time. Create as many bookmarks as you like. Create bookmarks by clicking on the grey bookmark icon on the top right page of the reader.

7. Can I highlight text?

Mark sections of text that are important to you.

To make the highlight appear in your annotations list, add a note or bookmark to the page.

To delete a highlight, select the relevant area of text and choose the ‘Delete’ option.

8. Can I add notes?

To add a note, select some text; a popup will appear with the option to create a note. Previous notes can be reviewed and edited through your annotations list.

You can combine notes with clippings (snippets of relevant information) in your folders.

9. What’s a clipping?

In Smarteca "clippings" are areas of text that have been added to a folder. Each folder will show how many clippings it contains, and the publication it is from. After selecting a section of text Smarteca will offer the option to add the text to a folder. You can create folders in advance, or create a new folder when adding a clipping.

10. How do I view all the notes, bookmarks and clippings I have made to a publication in one place?

Open the publication in the reader and click on the Table of Contents button.

  • A summary of the annotations you have added will appear under the cover image.
  • An icon will be displayed in the index next to any section or page where an annotation has been added.
  • A new 'Annotations' tab will appear showing the full details of any annotations you have created.

11. How do I change the background of my reader?

You can choose from three viewing styles:

  • black on white
  • black on sepia
  • white on black.

To change the current style:

  • Within your reader, click on the 'View Settings' button in the bottom right corner of your screen.
  • Select your preferred option and click "Apply Changes".

12. How do I change the font size of my reader?

  • Within your reader, click on the 'View Settings' button in the bottom right corner of your screen.
  • Use the slider to increase the font size.
  • Select your preferred option and click "Apply Changes".

13. How can I change the number of pages displayed on my reader?

By clicking the 'view settings' icon that appears in the bottom right corner of your reader a window pop up that gives the option to have one or two columns in your reading pane. Select your preferred option and click "Apply Changes".

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Folder FAQs

1. What is a folder?

A folder is where you can add extracts of text from one or more publications. Smarteca allows you to create as many folders as you need so you can easily organise your clippings for reference at a later date.

2. What is a clipping?

In Smarteca "clippings" are areas of text that have been added to a folder. Each folder will show how many clippings it contains, and the publication it is from. After selecting a section of text Smarteca will offer the option to add the text to a folder. You can create folders in advance, or create a new folder when adding a clipping.

3. How do I create a folder while I am reading a text?

When highlighting an area of text, a popup will appear offering you several options, including "Folder". Clicking on "Folder" to add the clipping to an existing folder or create a new one. When you create a new folder you will be prompted to add a title and, optionally, a description.

4. Can I create a folder before selecting the clippings to include in it?

Yes you can.

  • Access the folder screen by clicking the paperclip icon located in the upper right of the library.
  • Click on the "+".
  • Complete the fields to create your new folder.

5. How do I access my folders?

Click on the paperclip icon located at the top right of your library. Open the folder you want by clicking on its name.

6. How do I know which publications my clippings are from?

Go to your Folders by clicking on the paperclip icon located at the top right of your library. Under the title of each folder you will find a list of the last three publications you added clippings from.

The publication title and cover image is displayed next to each clipping in the folder.

7. Can I view my folders outside of Smarteca?

Folders can be printed, saved as a Word document, or emailed to a colleague.

8. How do I search for a word or text in the clippings of my folders?

Select the magnifying glass icon from within the folder and enter a search term.

9. Can I organise clippings in my folders?

Yes, Smarteca allows ordering by:

  • Publication
  • Date added
  • Alphabetical order

You can also reorder them manually;

  • Select 'Edit' at the top of the folder page, click the grey bar icon on the left of each clipping and drag and drop into your preferred location.
  • Select save at the top of the page.

10. Can I edit clippings in my folders?

Yes.

  • Once you have opened a folder, select the relevant clipping.
  • Edit or delete the clipping.
  • When finished, save your changes.

11. How do I remove a clipping from my folder?

Select ‘Edit’ at the top of the folder screen, then click on the X that appears to the right of the clippings.

12. What happens to the clipping of a work which is updated?

Any clippings from your publications will remain in your folders when you download an update, even if you have chosen to replace the original content with the updated version. However, links to the content will only remain active if you have selected to save the new version in addition to the previous version.

13. How do I change the name and / or description of a folder?

  • Click the folder icon in your Smarteca library
  • Highlight the title and click edit
  • Overtype the details you wish to change and click save

14. How do I delete a folder?

  • Click on the folder icon in the library
  • Highlight the title of the folder and select edit
  • Click on the x next the folder you wish to delete
  • Save your changes in Smarteca

15. Can I work with my Smarteca folders if I have no Internet connection?

Yes. The next time you connect to the Internet, any changes you have made to your folders will be automatically synchronised. Note that when you are offline you cannot create new folders, e-mail or save to Word.

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